Refund policy

Refund & Return Policy

All Bye Bye Connor products are made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for change of mind, incorrect sizing, or other customer ordering errors.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photos showing the problem. Once we’ve reviewed the issue, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages

If you believe your package has been lost in transit, please contact us with your order number and we’ll investigate the shipment.

Order Changes and Cancellations

Orders are sent to production shortly after they are placed. Because our products are made to order, we cannot guarantee that an order can be changed or cancelled once it has been submitted.

If you notice a mistake with your order, contact us as soon as possible and we’ll do our best to help.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times after a refund has been issued may vary depending on your bank or payment provider.

Contact Us

If there’s a problem with your order, please contact us through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.